1. Introduction

This Privacy Policy explains how NextGen Chiropractic (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information provided to us.

By using our website or services, you agree to the terms of this Privacy Policy.

 

2. What Information We Collect

We may collect the following types of personal information:

• Name, phone number, email address, and street address

• Date of birth

• Occupation 

• Health information (including medical history, symptoms, and treatment details)

• Appointment and booking information

• Payment details (where applicable)

Health information is considered sensitive information and is handled with a higher level of protection.

 

3. How We Collect Your Information

We collect your personal information in a number of ways, including:

• Through our website contact forms

• When you book appointments online via third-party software

• During in-person consultations

• Over the phone, email, or other communication

 

4. Why We Collect Your Information

We collect, hold, and use your personal information for the following purposes:

• To provide chiropractic care and treatment

• To manage appointments and bookings

• To communicate with you regarding your care

• For administrative and billing purposes

• To comply with legal and regulatory obligations

 

5. Third-Party Services

We use third-party practice management software, including Cliniko, to manage bookings and patient records.

These providers may store your information on secure servers, which may be located outside Australia. We take reasonable steps to ensure that any third-party providers comply with applicable privacy laws and maintain appropriate security standards.

 

6. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your information may be stored:

• Electronically in secure practice management systems

• In password-protected devices or systems

 

7. Disclosure of Personal Information

We may disclose your personal information to:

• Other healthcare providers (with your consent)

• Service providers who assist in operating our business

• Legal or regulatory authorities where required by law

We do not sell your personal information.

 

8. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

 

9. Complaints

If you believe we have breached your privacy rights, you may contact us and we will investigate your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

 

10. Website Usage and Cookies

Our website may use cookies or similar technologies to improve user experience. These do not typically identify you personally.

 

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

NextGen Chiropractic
nextgenchiroaus@gmail.com
0477 552 229